How We Improved Our First Response Time from 60 mins to 16 mins
stories.fylehq.com
The Birth of Support Function During our early days in Customer Success, our small team of Customer Success Managers did everything for our accounts - Account Setup, Onboarding, Product Training, Resolving support queries (pardon all the CS jargon) - you name it, we did it. I was one of these members, who was a jack of all trades and we prided ourselves in being able to help out our customers - end to end. This was working well for us till we had a manageable no. of customers coming our way.
How We Improved Our First Response Time from 60 mins to 16 mins
How We Improved Our First Response Time from…
How We Improved Our First Response Time from 60 mins to 16 mins
The Birth of Support Function During our early days in Customer Success, our small team of Customer Success Managers did everything for our accounts - Account Setup, Onboarding, Product Training, Resolving support queries (pardon all the CS jargon) - you name it, we did it. I was one of these members, who was a jack of all trades and we prided ourselves in being able to help out our customers - end to end. This was working well for us till we had a manageable no. of customers coming our way.