We had set out to change how companies and their employees manage their expenses at Fyle and were very focused on providing a great user experience. A grave mistake we made was that we didn't systematically measure what users thought of the product. We did a proper Net Promoter Score (NPS) survey in June 2018 and were dismayed at the results - it was +31.
How we got our NPS mojo back
How we got our NPS mojo back
How we got our NPS mojo back
We had set out to change how companies and their employees manage their expenses at Fyle and were very focused on providing a great user experience. A grave mistake we made was that we didn't systematically measure what users thought of the product. We did a proper Net Promoter Score (NPS) survey in June 2018 and were dismayed at the results - it was +31.